Frequently Asked Questions

One call that’s all. Simply call our office (831) 250-0005, if we don’t answer please leave a message. We will return your call and ask you a few questions about your condition to make sure we give the best fit in our system

Something comfortable and that allows movement. Please bring a worn pair of shoes in case we need to look at wear patterns. Also, please wear clothing that allows us access to the region, for visualization and hands on purposes, you are requesting to be the focus of the session.

Generally, the first visit there is an extensive history. This takes time, expect to be there for close to an hour and 20 min. Follow up appointments are not as long usually about 55 min. Remember, they are not the full hour because we need time to document and clean the room for the next patient. Although we believe an hour is takes the best advantage of our skills and your body we do offer a 25 min appointment to those who simply cannot afford the full hour session or to those who a full hour of work is to much for their system to handle.

Again, there is an extensive history process. We value the history so much in some cases there may be over an hour of exploration. Please bring all pertinent medical records and if you have a list of dates that is always helpful. We are interested in surgeries, car accidents, head and body trauma, emotional trauma (not necessarily the event but the dates and feelings), digestive issues, autoimmune issues, significant medical illness and medications.
The main focus of our clinic is hands on care. Please bring comfortable clothing that will allow you to expose the region you would like to focus on. You will be treated in every session including the first session. We strive to establish and reach an improvement goal each session. There should be improvement in each session.

This is a tough one. Often there is some soreness after especially the first session. We often release something that has been problematic for a long time, or use muscles that have been dormant. This can lead to some soreness. It is usually not as bad in subsequent session unless we are moving to a new region. If you are sore, drink lots of water and ice is often a good idea. Ice for 20 min on and then give a least an hour before reapplying. If you are concerned feel free to give the office a call and we will discuss a plan.

Our goal as a clinic is to give back the individual control of his/her own health.   Our care should be your new standard of what physical therapy should be. Giving exclusive individual attention in a safe and caring environment to our patients is what should be expected.   We want that vision to be built in a community of health professionals working together for you, the patient.

Having been clinicians for many years, we hear many stories from our patients about previous treatment experiences they have received at various insurance based PT facilities.  Although most facilities and practitioners strive to provide quality care, it becomes difficult when dealing with some of the complexities of the insurance reimbursement game. Ultimately, the patient suffers. A common complaint is that patients feel they are just a number, seen initially by the therapist, with follow up visits by different care providers.  When seeing multiple providers, there can be a sense of a lack of continuity of care. Some patients feel rushed through a therapy session only to see an Assistant or Tech, and follow a spreadsheet of exercises without receiving specific direction and instruction. In some insurance base PT clinical models, patients may find themselves in the direct care with a PT for about 15 minutes. As well, some therapist can commonly oversee 2-3 other patients at the same time making them responsible for  juggling time between each person. All Physical Therapists have the ability to provide better care. There are obstacles to delivering and receiving better care, we want to allow you the ability to eliminate one of those obstacles by choosing to self pay for a level of care you deserve.

In an insurance based clinic, IF you have already met your deductible, the co-pay rate averages between $40-70 per visit. If you have not met your deductible you are paying a rate up to $185.00 per visit.

Let’s do the math:

Insurance based clinics: 2-3 visits / week = $210 (1 visit = $70 co-pay) = 45 minutes (15 Minutes direct care per visit).

Our clinic Self pay: 1 visit per week = $172 = 55 minutes of direct care with an advanced trained CFMT /Fellowship trained therapist.

Visits / week Direct time / visit Cost per visit Cost per week
Kinect 1 55 minutes $172 $172
Insurance clinic 3 45 minutes (15 min / visit) $70 $210

California has recently allowed direct access for physical therapy. This means that you can come to Kinect without a prescription. We do always welcome you to get a prescription as we are best as part of a team. We will take time to work with your physician or other health care members of your team to take advantage of all strengths and get everyone on the same page.

A: Pricing Policies:

Our pricing is reflective of the path we’ve taken thus far to become better clinicians, our education and continuing educational history, and our clinical experience.

We feel that if you want to see us for our level of care and expertise, a 55 minute visit would be optimal for your time and our quality.   Read our “Why Self Pay” “Bios” and “Treatment Paradigm” pages on this site to learn more

If affordability is an issue, see the affordability section of the FAQs.

If it’s hard to afford this kind of treatment, we believe all should have an option to receive care at our clinic.

Ask us about our:

  • 25 minute visit option.
  • 1 -2 visit /month option.
  • Occasional visit with us while seeking PT elsewhere under an insurance based model.
  • Free 10 minute consultation to gain our perspective and to keep you in a positive path of care, wherever you may choose to improve your health.

First, it’s important to understand how physical therapy treatment sessions are impacted by out-of-network insurance benefits

We are out-of-network providers of physical therapy. If you seek reimbursement from your insurance, it may be dependent on your insurance plan’s out-of-network coverage.

Very often, once your out of network deductible has been reached, your insurance company will reimburse you directly depending on your out of network benefits.

A superbill is a form completed by medical practitioners that allows patients to be reimbursed directly from their health insurance companies.

  • A superbill does not guarantee that an insurance provider will pay for the services provided. Each insurance plan is different, and it is your responsibility to contact your insurance provider and find out exactly will be covered.

Sending in your superbill for reimbursement

  • To ask your insurance company to reimburse you for services you received from your naturopathic doctor, mail (or submit online, depending on the company) your insurance company the following:
    • The superbill you received from your doctor, and
    • A photocopy of your insurance ID card, front and back.
  • Keep a photocopy of all the documents you send in for your records.

Consider the following steps:

  • Call the customer service phone number listed on your insurance card.
  • Ask, “I want to work with an out-of-network outpatient Physical Therapy service, how much will you reimburse me?”
  • Ask, “What is the best way to submit my claim for reimbursement with a superbill?”
  • Be sure that your insurance plan benefits are clear to you – what should your health plan cover? What health services count toward your deductible?

Release Authorization

Be aware that should you choose to submit a superbill, you are releasing medical information that is protected by law. This means you are waiving some of your rights to privacy and confidentiality. It is standard for your insurance company to keep a record of your diagnoses stated on the superbill as part of your permanent medical file.

In most states including California, Physical Therapy has direct access. This means that a patient can come in for treatment without a doctor’s referral. Not all insurance plans require a medical doctor’s prescription, but some do.